General Queries Answered!

According to the baggage agreement, in case of a change of flight the airline is responsible for check-in baggage at all the airports. In case the agreement does not have this provision, then it becomes your responsibility to check with the Baggage Claim and make sure that your baggage is checked till the destination city.

To make a booking, the document requirement keeps on changing. The change is dependent on various factors including the city of departure, arrival, change of places, and your passport's nationality. Travelbigly advises you to call the airline and confirm with them what are the right set of documents to complete the booking. With that, also make sure that the information you receive is up to date. We hold no responsibility if you do not have sufficient documents at the airport, and the airline denies your boarding.

Roundtrip: Flight from and to the same destination
One-way: Flight only till the destination with no return destination
Multiple Destinations: Different flights to different locations

Usually, most of the airlines offer particular classes - Economy, Business, and First Class.

Economy class: Available on all airlines, Economy-class is the least expensive travel option with the maximum area.
Business-class: Business class has additional space and legroom and offers in-flight meals. Business-class is more expensive than the Economy.
First-class: Usually placed closest to the aircraft front, First-class offers the most comfortable seats. First-class ticket holders have access to upgraded meals, shorter check-in line, and lounge. The fare of a First-class is the most expensive.

Non-stop flights: No stop or change before the destination.
No Flights change but a stopover: May have two landings but no change of planes.
Connecting flights: One or more landings with more than one departure. You are required to get off the plane and board again.

For domestic travel: A boarding pass, government-issued photo ID & a flight itinerary.
For International Travel: A passport, a visa permit to enter the country depending upon the requirement.

Whenever you make a booking for any service on Travelbigly, we generate a confirmation email at the earliest and assign you a reference ID. Based on this reference number, your e-vouchers get generated that you will receive within 24-48 hours of your booking. The confirmation email is a formal communication from Travelbigly that we have received your booking request and have started to work on the same.

Unlike flight bookings, we can add additional guests to your hotel booking if there is availability in the booked property. You can reach out to us on our customer care number +1-888-529-5419 . Alternatively, you can make a new reservation on our website Travelbigly.

The hotel may charge an additional fee under the resort/ hotel fee to be paid at the hotel. Additionally, in some cities, a government tax is charged to be paid during checkout. Apart from these charges, the hotel must honor the rate quoted to you during the reservation. As a piece of evidence, you can present the printout of your reservation and ask them to rectify the charges.

For hotel cancellation, you need to reach out to the Travelbigly customer care. Our travel experts will help you with the cancellation process and give you a brief regarding Hotel Cancellation Policy as well as our service fees for processing the same. To know more regarding the cancellation process, read our Terms and Conditions.

Yes. Before confirming your booking, we require your credit/ debit card details in order to confirm your booking. The price debited from your account is inclusive of hotel tariff, our service fee, and other taxes.

Travelbigly recommends that you carry a printout of the confirmation email shared by us over the email. In case the hotel is overbooked like they might do on some occasions and if you have a confirmed reservation, then the hotel is under an obligation to facilitate you with another hotel at comparable prices along with free private transfers to the property.

A prepaid reservation is the one where you are charged at the time of making the booking. In this case, you will be charged with the Full Base Amount (room only), and you will have to pay at the hotel for other incidentals like food, parking, cleaning fee, bar phone calls, etc. The rates that are offered by us are guaranteed only at the time of booking.

For any changes to the date, type of room, name of booking holder, etc are at the sole discretion of the hotel policy. We at Travelbigly can only reach out to the hotel on your behalf and request a change for which we charge a service fee.

Any requests made for the type of preferences are on first-cum-first-serve basis. These include- bedding type, smoking/non-smoking room, and late/early check-in. Most of the hotels do honour the customer's request, however, some may not be able to due to unavailability. In such cases, Travelbigly does not hold any guarantee that your request is confirmed.

Every hotel has different policies for pet acceptance. However, it is best to reach out to the hotel and confirm their policy. No hotel will allow a pet if you have not given them prior notice for it. We at Travelbigly have no control over the hotel's pet policy, and you can read more about it in our Terms and Conditions.

All the hotel tariffs on Travelbigly.com are in US dollar or Canadian Dollar. You can make the selection of currency accordingly.

In most of the cases, the hotel does not receive the guest name 72-hours before the date of arrival. But do not worry, your reservation is safe and confirmed with us. Our team confirms and assures that the check-in details and your confirmation has reached the hotel 3 days before your scheduled arrival.

Most of the airlines do not have free meals while you are onboard. They charge an additional amount for an in-flight meal. While making the booking, you will get an option to place a request for an inflight meal. The request will directly reach the airline and all the passengers must place this request at least 24 hours before the flight departure time. Travelbigly holds no guarantee of the meal provision as it is up to the discretion of the airline.

The airlines update the airfares every minute and are dynamic.
This change is reflected depending upon the demand and availability matrix at the time of booking. The time that you (or our agent) take to search the flight and make a booking may result in selling out of the inventories or the particular seats. In the meantime, the flight supplier offers different inventory, and the newly offered seats or class may be of a higher price. As a travel agency, we strive hard and keep on monitoring the updated fares and keep them current.

Airfares mentioned on Travelbigly.com are dynamic and vary without any prior notice. Till the time you (or our agent) have not completed the payment and issued the tickets, the fare isn't guaranteed. In case of a technical glitch, the fare displayed on the website is not updated. Then we will reach out to you within 3 business days and let you know the new fare. In a case like this, we offer you the option to accept or deny or cancel your bookings and receive a full refund. For further details, please go through our Terms and Conditions and read about the fare details with the cancellation policy.

After issuance, any changes to the ticket are not permitted. You must verify every detail on the ticket before completing the booking. It is your responsibility to make sure that all the information is error-free and accurate. To ensure this, please check with our agent while they make your reservation.

The U.S. Department of Transportation has issued the New Airline Passenger Protention Rules. Under the new rules, Travelbigly must ensure that the advertised fares and baggage fees are inclusive of the taxes. These airfares are inclusive of the applicable taxes by the government of the U.S.

In case there are any changes required on your airline ticket, an additional charge is levied to do so. In case our agents assist you with the changes, it's considered a new booking, and you are required to pay for the same. To know more regarding this, please read our section Taxes & Fees.

While making the booking, our agents inform you if you are required to carry a printed copy. In case of a change in this requirement, we will notify you within 24-hours of booking made. However, we strongly advise that you carry a printed ticket if you have reserved it with multiple airlines.

Travelbigly advises you to call the airline directly 72-hours before the time of departure. It is a mandatory step and must be followed for Return Flights as well.

The airlines update the airfares every minute and are dynamic.
This change is reflected depending upon the demand and availability matrix at the time of booking. The time that you (or our agent) take to search the flight and make a booking may result in selling out of the inventories or the particular seats. In the meantime, the flight supplier offers different inventory, and the newly offered seats or class may be of a higher price. As a travel agency, we strive hard and keep on monitoring the updated fares and keep them current.

Airfares mentioned on Travelbigly.com are dynamic and vary without any prior notice. Till the time you (or our agent) have not completed the payment and issued the tickets, the fare isn't guaranteed. In case of a technical glitch, the fare displayed on the website is not updated. Then we will reach out to you within 3 business days and let you know the new fare. In a case like this, we offer you the option to accept or deny or cancel your bookings and receive a full refund. For further details, please go through our Terms and Conditions and read about the fare details with the cancellation policy.

After issuance, any changes to the ticket are not permitted. You must verify every detail on the ticket before completing the booking. It is your responsibility to make sure that all the information is error-free and accurate. To ensure this, please check with our agent while they make your reservation.

The U.S. Department of Transportation has issued the New Airline Passenger Protention Rules. Under the new rules, Travelbigly must ensure that the advertised fares and baggage fees are inclusive of the taxes. These airfares are inclusive of the applicable taxes by the government of the U.S.

In case there are any changes required on your airline ticket, an additional charge is levied to do so. In case our agents assist you with the changes, it's considered a new booking, and you are required to pay for the same. To know more regarding this, please read our section Taxes & Fees.

While making the booking, our agents inform you if you are required to carry a printed copy. In case of a change in this requirement, we will notify you within 24-hours of booking made. However, we strongly advise that you carry a printed ticket if you have reserved it with multiple airlines.

Travelbigly advises you to call the airline directly 72-hours before the time of departure. It is a mandatory step and must be followed for Return Flights as well.